No deadline slips quietly
Timers count working days by your calendar and Irish public holidays, pause while a case is on hold, and warn the owner before they're due. Overdue cases rise to the top of everyone's list.
Case management for public bodies, regulators and advice services
Every case on a clear path, from first contact to decision.
NimbleCase turns emails, forms and calls into structured cases with an owner, a deadline and a full record of what happened. You shape it yourself, without writing code.
Unlimited users on every plan · Your data stays in the EU
Built by people who've delivered case systems for Irish regulators, appeals bodies and advice services, and kept the parts that worked.
The admin is handled. Your people make the decisions.
Most case work isn't hard because of the decisions. It's hard because of chasing deadlines, finding the right document and proving what happened. That's the part NimbleCase takes on.
Decisions you can stand behind
A decision can need one or more roles to approve it, each re-entering their password. Every change, approval and view is on the case's record, and nothing on it can be edited after the fact.
Shaped to your process, not ours
Add fields, record types and workflow states in settings. Calculated fields work out scores and flags. When your process changes, publish a new workflow and move open cases to it when you're ready.
Email in, cases out
Forward a mailbox and each email becomes a case, or lands on the one it's about. Send customers a secure link to upload documents or answer a question, with no account to set up.
Your systems and agents, on the same rules
An API, signed webhooks and keys for your own AI agents. Every integration works as a named identity with a role, so it can do exactly what a person in that role can, and nothing more.
Know how the work is going
Cases opened and closed, where they're waiting, how long each stage takes and which deadlines were met, over the cases each person can see. Download any of it as a spreadsheet.
Why NimbleCase
Every case gets its day: a clear next step, a date it's due, and a decision you can stand behind.
That's what we do with the emails, calls and paperwork behind every case: settle them into a record you can build a decision on.
NimbleCase suggests. Your people decide. Coming
NimbleCase will read incoming emails and documents and suggest the fields to fill. It will write a short brief of where each case stands, draft replies and letters, and suggest the next step.
Every suggestion is marked as one and changes nothing until a person accepts it. The case record shows who accepted what, so a decision is always a person's.
SuggestedFrom the reporter's email of 5 Oct
- Product
- Fan heater, 2 kW
- Batch or lot
- L-2405
- What happened
- Plug scorched, no injury
- Suggested risk
- High
Start from a template, not a blank page
Each template is a working case type, built from a real system: fields, records, workflow, deadlines and reports. Change any of it. When NimbleCase improves a template, you choose which changes to take, and your own changes stay yours.
Appeal / Tribunal
Received, acknowledged, heard and decided, with hearings, a supervisor's approval on the decision and an acknowledgement deadline.
Casework / Advocacy
Enquiry to outcome for advice and advocacy services, with the client, consent to act, activities and time, and reviews.
Investigation / Regulatory
From report to finding, with risk rating, organisations, evidence and exhibits, and sign-off before a case closes or goes to enforcement.
Built for sensitive work
NimbleCase holds personal and confidential information for public bodies and the people they serve. It's designed that way from the database up.
- Stored in the EUMicrosoft Azure, in the EU.
- Your organisation's data is yours aloneThe database itself keeps each organisation's records apart, not only the application.
- Sensitive fields stay hiddenMark a field sensitive and only people allowed to see it can, on screen, in letters and in downloads.
- Kept as long as you need, then anonymisedRetention per case type, legal holds, and a log of everyone who opened each case.
Working cases by this afternoon
Set up your organisation, pick a template and invite your team. It takes a few minutes, and the first 30 days are free.